Terms & Conditions

These terms apply to your use of the BB Disability & Mental Health Services website at www.bbdisability.com.au. By using this website, you agree to these terms. BB Disability & Mental Health Services may update them from time to time, and the current version will always be on this page.

BB Disability & Mental Health Services
ABN: 39647992327
NDIS Registration Number: 4050098162
6 Osborne Street, Dapto NSW 2530

Using this Website

The BB Disability & Mental Health Services website is here to give you clear, honest information about our NDIS services across Dapto, Wollongong, Shellharbour, Kiama, Nowra, Moss Vale, and the Illawarra and Shoalhaven regions of NSW.

You are welcome to browse, read, and share pages with people who might find them useful. You must not use this website for any unlawful purpose, or in any way that could cause harm to others or disrupt how the site runs.

Information on this Site

The content on the BB Disability & Mental Health Services website is provided as general information only. It is not a substitute for professional advice about your individual NDIS plan, disability supports, or mental health needs.

BB Disability & Mental Health Services makes every reasonable effort to keep information accurate and current. If you spot something that looks out of date, please let us know.

Our Services

BB Disability & Mental Health Services is a registered NDIS provider delivering Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Short-Term Accommodation (STA), Medium-Term Accommodation (MTA), Community Access, In-Home Support, Independent Living Options (ILO), Support Coordination (Level 2 and Level 3), and Psychosocial Recovery Coaching across the Illawarra and Shoalhaven regions of NSW.

All services are delivered under a signed Service Agreement between you and BB Disability & Mental Health Services, in line with your NDIS plan and the NDIS Practice Standards. The full terms of service delivery are set out in that agreement, not on this website.

Privacy

BB Disability & Mental Health Services handles your personal information in line with our Privacy Policy, available at www.bbdisability.com.au/privacy-policy.

By using this website and submitting any enquiry or contact form, you agree to the collection and use of your information as described in that policy.

Intellectual Property

All content on the BB Disability & Mental Health Services website, including text, images, logos, and page design, belongs to BB Disability & Mental Health Services or is used with permission.

You are welcome to share links to our pages. Please do not copy, reproduce, or republish our content without written permission from BB Disability & Mental Health Services.

Third-party Links

The BB Disability & Mental Health Services website may include links to external websites such as ndis.gov.au or ndiscommission.gov.au. BB Disability & Mental Health Services does not control those sites and is not responsible for their content, accuracy, or privacy practices.

We encourage you to read the privacy policy of any external site before sharing personal information with them.

Limitation of Liability

To the extent permitted by Australian law, BB Disability & Mental Health Services is not liable for any loss or damage arising from your use of this website or reliance on its content.

The website is provided in good faith but without warranty as to its accuracy, completeness, or availability at any given time.

Abuse, Neglect, and Exploitation

BB Disability & Mental Health Services has a zero-tolerance position on abuse, neglect, and exploitation. If you have a concern about the safety or well-being of an NDIS participant, please visit our Abuse, Neglect and Exploitation Statement at www.bbdisability.com.au/abuse-neglect-and-exploitation-statement or call us immediately on 1300 070 724.

Complaints

If you have a concern about anything on this website or about the conduct of BB Disability & Mental Health Services, please contact us. We respond to all messages within 2 business hours, Monday to Thursday 8.30 am to 5.00 pm and Friday 8.30 am to 3.00 pm.

Phone: 1300 070 724
Email: admin@bbdisability.com.au
Complaints and Feedback form: www.bbdisability.com.au/enquiry-form
After hours: 1300 070 724

If you are not satisfied with our response, you may contact the NDIS Quality and Safeguards Commission:

Website: www.ndiscommission.gov.au
Phone: 1800 035 544

Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be handled in the courts of NSW.

Questions?

BB Disability & Mental Health Services is easy to reach and happy to help.

Phone: 1300 070 724
Email: admin@bbdisability.com.au
Office hours: Monday to Thursday 8.30 am to 5.00 pm, Friday 8.30 am to 3.00 pm
After hours: 1300 070 724