Complaints
and Feedbacks

Complaints
and Feedbacks

This is a safe and gentle space where every word you share helps us take better care of you.

We’re Always Here to Listen

This is a safe, gentle space to share whatever is on your mind. Good, not so good, or somewhere in between. If something hasn’t felt right, or if someone on our team made your day a little brighter, please tell us. Your words help us take better care of you.

Supports

Every Feeling you Have is Welcome Here

There is no concern too small here. If something felt off, or a visit didn’t quite go the way you hoped, please know you are always welcome to tell us. You will never be a bother to us. You are the reason we show up every single day.

Every Feeling you Have is Welcome Here

You’re in Caring Hands

You’re in Caring Hands

The moment you reach out, someone who truly cares will be listening. We’ll talk it through together, gently and without any rush, and we’ll always follow up to make sure you’re feeling good about how things have been handled.

You Don’t Have to Face This Alone
You’re in Caring Hands

You Don’t Have to Face This Alone

If it helps to have someone you trust by your side, please bring them along. A family member, a carer, or a close friend. Whoever makes you feel a little more at home. We will welcome them with the same warmth we give you.

How We Handle ThingsHow We Handle ThingsHow We Handle Things

How We Handle Things

We follow a clear and fair process for every concern raised.

Styled Steps
01
You share your concern with us by phone, email, or in writing.
02
We'll be in touch to let you know we've heard you, within 2 hours.
03
We look into things carefully and keep you informed every step of the way.
04
We will share a full and honest response with you within 1 business days.
05
If things still don’t feel right, we will talk through every possible option with you, including an internal review.

Everything is handled with care, respect, and complete confidentiality.

You Deserve to Feel at Peace

We always hope to work things out together, but we also want you to know you are never without support.

If after speaking with us your concern still doesn’t feel fully resolved, you have every right to reach out to the NDIS Quality and Safeguards Commission. They are completely independent, and they exist to protect and support you as an NDIS participant.

A Little Kindness Goes a Long Way

If someone on our team made you smile or made your day a little easier, we would love to hear about it. It warms the hearts of the people who show up for you, each and every day.

Questions We Love Getting Asked

There’s no such thing as a silly question here. Whatever is on your mind, we genuinely want to hear it.

How do I make a complaint or share feedback?

Call 1300 070 724, email admin@bbdisability.com.au or fill in our contact form. We will be back with you within 2 working hours and listen with complete care and respect.

We acknowledge every concern within 2 working hours and provide a full response within 1 business day. You will never be left wondering whether anyone truly cares.

Absolutely. A family member, carer or close friend is completely welcome. Whoever makes you feel more comfortable will be treated with the same warmth we give you.

You can contact the NDIS Quality and Safeguards Commission on 1300 070 724 or ndiscommission.gov.au. They are completely independent and exist to protect and support you.

We’d Love to Hear From You

We’ll always get back to you within 2 working hours. Whatever you need to say, we’re ready to listen.

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